Payment research · dataset 2026.08
Payment options for Memphis Light, Gas and Water Division (MLGW)
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Phone payment number
- 1-866-315-0277. Customers create an IVR login or phone-pay ID and PIN in My Account before using the automated payment line; Residential Customer Care is 901-544-6549.
- Pay-by-text
- MLGW offers text alerts rather than a text-to-pay transaction channel. Enroll through My Account or text Join to MLGW4U (654948). The service sends billing-due and scheduled-cutoff alerts, normally about three business days before the relevant date when a balance is due. Text STOP cancels and HELP requests assistance; carrier messaging charges may apply. MLGW warns that balances can lag recent payments or adjustments and that failure to receive an alert does not excuse timely payment. PowerPay and My Account may also send account, payment, balance, and pending-disconnect notifications, but customers should not treat those alerts as a substitute for the bill.
- Mail-in payment address
- Memphis Light, Gas and Water - Payments & Banking, P.O. Box 388, Memphis, TN 38145-0388. MLGW asks customers to write the 16-digit account number on the check and include the payment stub; do not mail cash and allow approximately 3-5 business days for posting.
- In-person payment
- MLGW's current contact page lists the Main/Downtown Office at 245 South Main Street, generally Monday-Friday 9:00 a.m.-4:30 p.m. for LIHEAP appointments; the South Community Office at 2935 Lamar Avenue, Monday-Thursday 8:30 a.m.-5:00 p.m. and Friday until 6:00 p.m.; the Whitehaven Community Office at 1111 East Shelby Drive, Monday-Thursday 8:30 a.m.-5:00 p.m. and Friday until 6:00 p.m.; and the Millington Community Office at 5131 Navy Road, Monday-Friday 8:00 a.m.-4:30 p.m., listed as closed for renovation until summer 2026. MLGW's payment comparison page says community-office teller payments accept Visa, Mastercard, Discover, debit cards, cash, checks, and money orders and post immediately; current office pages should be checked before travel because renovation, holiday, and appointment restrictions change. Main and South locations have drop-box/drive-through facilities described in MLGW's payment-location material. Authorized MLGW paying agents throughout Shelby County accept cash, check, or money order, commonly post by the next business day, and may charge up to $2; unauthorized agents can take 3-5 business days or longer and are at the customer's risk.
- Digital payment methods
- My Account and the IVR accept checking or savings accounts, Visa and Mastercard credit or debit cards, Discover credit cards, and ATM debit cards bearing Star, Pulse, or NYCE. AutoPay drafts a bank account on the monthly net due date. PowerPay supports debit and credit cards except American Express, tap-to-pay, cash, checks, money orders, online My Account payments, authorized agents, offices, and phone payments. MLGW says online and IVR payments are free; before 3:00 p.m. Central Time a same-day payment is normally noted within an hour, while later payments are posted by 8:00 a.m. the next business day.
- Online convenience fees
- Free for MLGW My Account electronic bill payments and the MLGW automated phone channel. Authorized third-party agents may charge up to $2, and unauthorized processors set their own fees; those are separate from MLGW's online charge.
Directory comparison
Payment-information visibility
| Measure | This provider | Tennessee | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 66% | 73% |
| Fee or no-fee amount disclosed | Yes | 17% | 15% |
| Payment fields documented | 7 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
88%
Details not confirmed in the reviewed public material
- Payment platform
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Memphis Light, Gas and Water Division (MLGW) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.