Municipal Department
Memphis Light, Gas and Water Division - Water
Serving Memphis and Shelby County
Population served
659,500 people (EPA SDWIS active CWS PWS TN0000450)
State system code
FIPS 47
Billing frequency
Monthly; account statement controls the cycle.
Provider briefing
How this utility’s billing works
Memphis Light, Gas and Water Division - Water operates as a municipal department serving Memphis and Shelby County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered water rate schedule with minimum charge by meter size and usage charges; water is part of MLGW's combined utility account.. Bills are generated monthly; account statement controls the cycle., and a typical residential cost reference is A dedicated this detail was not publicly posted. Exact total requires current MLGW water, sewer, and account charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Water and sewer charges are account-specific; the reviewed pages did not expose a universal winter-average formula.
Meter and infrastructure notes
A dedicated this detail was not publicly posted. No universal AMI/AMR vendor or interval was verified.
Emergency water support
Report a leak or water emergency
901-528-4270; use MLGW emergency routing for water leaks and mains.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Memphis and Shelby County
Memphis Light, Gas and Water Division - Water is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.