Payment research · dataset 2026.08
Payment options for Metro Water Services (MWS), Metropolitan Government of Nashville and Davidson County
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Phone payment number
- 615-862-4600. Automated services operate 24 hours a day, seven days a week and allow Visa or Mastercard payments, account information, and office/payment-location information; customer-service representatives are available Monday-Friday 8:00 a.m.-5:00 p.m.
- Pay-by-text
- Create or log into the MWS online account at mwsonline.nashville.gov using the account number, mailing ZIP code, last four digits of the Social Security number or taxpayer ID, email, and phone details requested during registration. Premium account users can enable billing alerts and Pay by Text from the profile/payment options. MWS's current pages do not publish a short code or universal enrollment keyword; use the portal's Pay by Text control and follow the confirmation messages. Text alerts can cover bills, potential leaks, water emergencies, and requested field visits. Reply STOP to opt out; message and data rates may apply. Text payment is a payment option, while the agency warns that notifications should not replace checking the bill and due date.
- Mail-in payment address
- Metro Water Services, P.O. Box 305225, Nashville, TN 37230-5225. Include the bill payment stub and account number. The official payment-method page lists mail as a standard payment channel; electronic check payments have no convenience fee, while card payments are assessed through the online processor.
- In-person payment
- The Metro Water Services Customer Care Center is at 1700 Third Avenue North, Nashville, TN 37208. The customer-service lobby is open Tuesdays and Thursdays from 8:00 a.m. to 4:00 p.m. and offers in-person account help; a self-service payment kiosk outside the building is available 24 hours a day, seven days a week. Kiosks accept cash, checks, and major credit cards. Customers can also pay by phone or through the online Guest Pay/Premium account. MWS advises calling 615-862-4600 before traveling because hours can change for holidays, weather, or building operations. The lobby and kiosk are the primary official physical channels identified in the current payment page; the utility does not publish a single all-city counter schedule for third-party retail locations.
- Digital payment methods
- Online Guest Pay and Premium Access accept credit cards, debit cards, and e-checks. MWS's current payment materials identify bank-account/ACH auto-pay, Apple Pay, Google Pay, PayPal, Venmo, and Pay by Text. Automated telephone payment accepts Visa and Mastercard. The online system supports scheduled payments, stored payment information, e-bills, recurring payments, account history, and usage review. Kiosk and counter channels accept cash, checks, and major cards; bank drafts are drawn 15 days from the billing date when enrolled.
- Online convenience fees
- The live MWS online portal displays a 2.8% service fee for card payments, with a $1.95 minimum; e-check/EFT payments have no fee. A returned payment is charged $30. These are payment-processing charges separate from MWS water, sewer, stormwater, infrastructure-replacement, and delinquency charges.
Directory comparison
Payment-information visibility
| Measure | This provider | Tennessee | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 66% | 73% |
| Fee or no-fee amount disclosed | Yes | 17% | 15% |
| Payment fields documented | 7 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
88%
Details not confirmed in the reviewed public material
- Payment platform
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Metro Water Services (MWS), Metropolitan Government of Nashville and Davidson County public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.