Alternative channels
Mail, text, and in-person payment instructions
Pay by text
Create or log into the MWS online account at mwsonline.nashville.gov using the account number, mailing ZIP code, last four digits of the Social Security number or taxpayer ID, email, and phone details requested during registration. Premium account users can enable billing alerts and Pay by Text from the profile/payment options. MWS's current pages do not publish a short code or universal enrollment keyword; use the portal's Pay by Text control and follow the confirmation messages. Text alerts can cover bills, potential leaks, water emergencies, and requested field visits. Reply STOP to opt out; message and data rates may apply. Text payment is a payment option, while the agency warns that notifications should not replace checking the bill and due date.
Mail-in address
Metro Water Services, P.O. Box 305225, Nashville, TN 37230-5225. Include the bill payment stub and account number. The official payment-method page lists mail as a standard payment channel; electronic check payments have no convenience fee, while card payments are assessed through the online processor.
Counters, drop boxes, and office hours
The Metro Water Services Customer Care Center is at 1700 Third Avenue North, Nashville, TN 37208. The customer-service lobby is open Tuesdays and Thursdays from 8:00 a.m. to 4:00 p.m. and offers in-person account help; a self-service payment kiosk outside the building is available 24 hours a day, seven days a week. Kiosks accept cash, checks, and major credit cards. Customers can also pay by phone or through the online Guest Pay/Premium account. MWS advises calling 615-862-4600 before traveling because hours can change for holidays, weather, or building operations. The lobby and kiosk are the primary official physical channels identified in the current payment page; the utility does not publish a single all-city counter schedule for third-party retail locations.