Delinquency research · dataset 2026.08
Shut-off and delinquency information for Bryan Texas Utilities (BTU) Water Services
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Late-fee rules
- The March 2026 sample bill displays $157.00 due and $164.70 after the due date, implying a $7.70 account-specific increase, but the reviewed public BTU material does not label the exact current percentage, fixed charge, or returned-payment rule. Customers should rely on the amount-after-due-date line on their own bill and contact 979-821-5700 before the printed disconnect date.
- Shut-off timeline
- BTU's sample March 2026 bill prints a January 20 due date and February 9 disconnect date, approximately twenty calendar days later. Because the insert is a sample account, the exact legal timeline, notice intervals, and any payment-arrangement exceptions must be taken from the customer's own delinquent notice.
- Warning and notice protocol
- The official sample bill provides an amount-after-due-date line and a specific disconnect date on the payment stub. No separate current public page reviewed a universal automated-call, text, hang-tag, or door-notice sequence; TextPower outage/continuous-usage texts are operational alerts and should not be treated as delinquency notices.
Documentation context
3 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Partial public detail found
3 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
60%
Details not confirmed in the reviewed public material
- Grace period
- Reconnection costs
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Bryan Texas Utilities (BTU) Water Services public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.