Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Amarillo Utility Billing Department - Municipal Water System
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 3 days before the 10% late fee, according to Amarillo's published payment rules. Older delinquency stages are described separately and may add fixed field or pull charges.
- Late-fee rules
- Amarillo applies a 10% late fee when a bill is three days late. At 60 days late, the City states that the account receives the 10% fee plus a $25 fee; at 93 days late, the account receives the 10% fee, the $25 fee, and a further $25 pull fee. The City may remove penalties for up to three months on an active account, but pull and door-tag fees are excluded.
- Shut-off timeline
- The published progression is: three days late, 10% late fee; 60 days late, an additional $25 fee; 90 days late, the account is subject to a pink door tag and a deadline printed on that tag; 93 days late, the published $25 pull fee may be added and service may be pulled. Customers who cannot pay in full should call before the tag deadline to ask about the minimum payment or an eligible payment plan.
- Warning and notice protocol
- When the oldest bill reaches approximately 90 days late, Amarillo states that a pink door tag is placed at the property. The tag gives the payment deadline to avoid interruption. The reviewed page did not verify an additional automated-call, text, or mailed-notice sequence beyond regular bills and the door tag.
- Reconnection costs
- The reviewed Amarillo material identifies a $25 pull fee at the 93-day stage but does not publish a separate regular-hours reconnection amount or an after-hours/weekend differential. Customers should contact Utility Billing at 806-378-3030 before paying because pull, door-tag, and restoration charges may depend on the account stage.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Amarillo Utility Billing Department - Municipal Water System public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX1880001) ↗
Search the federal drinking-water database using public water system ID TX1880001.