Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Bandera Utilities Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due on the 15th, or the next business day when the 15th is a weekend or holiday. A late fee is assessed the following day; the final payment date is printed on the late/cutoff notice.
- Late-fee rules
- The City code describes a gross rate that adds a 10% service charge to the net rate after the 15th. The current utility page does not publish a separate flat late fee. Credit-card payments carry the separate 4% processing fee.
- Shut-off timeline
- The account is due on the 15th; the late fee posts the next day; a late or cutoff notice states the final payment date and new amount; disconnection begins the morning of the next business day after that final date. A disconnect fee and reconnect fee add $70 total, and all past-due, disconnect, and reconnect charges must be paid before restoration.
- Warning and notice protocol
- Bandera sends a late notice/cutoff notice after the due date. It identifies the revised amount and the date service will be disconnected. The reviewed current page does not document automated calls, SMS, colored paper, or door-hanger delivery.
- Reconnection costs
- After nonpayment, a disconnect fee and reconnect fee together add $70. The City does not publish the individual split or a separate after-hours restoration price.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Bandera Utilities Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.