Payment channels

Pay City of Bastrop Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. Current City page does not identify the payment vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

A current public portal link was not identified for this provider.

Telephone payment

Phone IVR

512-332-8830 is the Utilities phone number; the City does not publish a separate IVR number in the current rate page.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No current text-to-pay keyword or enrollment workflow is published.

Mail-in address

City of Bastrop Utilities, 1311 Chestnut Street, Bastrop, TX 78602.

Counters, drop boxes, and office hours

Lobby and drive-through are at 600 Spring Street, Bastrop, TX 78602, Monday–Friday 8 a.m.–4 p.m. Utilities lists emergencies/after hours at 512-332-8830. Current page does not detail drop-box location or desk payment instruments.

Accepted digital instruments

What you can use online

The current City page provides online utility payment; card brands, ACH/e-check, and wallets are not enumerated in accessible text.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. Current online-processing fee is not exposed in the indexed rate page.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Bastrop Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →