Municipal Department
City of Big Spring Water / Utility Billing Office
Serving Big Spring municipal water, wastewater, and sanitation service area in Howard County
Population served
Approximately 28,000 municipal utility residents and customers; the current City page does not expose a separate PWS population figure.
State system code
FIPS 48
Billing frequency
Monthly water, wastewater, sanitation, and environmental-fee billing; the current City service page describes monthly rates.
Provider briefing
How this utility’s billing works
City of Big Spring Water / Utility Billing Office operates as a municipal department serving Big Spring municipal water, wastewater, and sanitation service area in Howard County. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Inside-city residential water uses a base charge by meter size plus increasing usage bands. The City information sheet lists a $30 5/8-inch base, $1.50 for 0–2,000 gallons, $3.75 for 3,000–10,000, $5.25 for 11,000–20,000, $5.51 for 21,000–50,000, and $5.78 above 50,000; outside-city rates are double.. Bills are generated monthly water, wastewater, sanitation, and environmental-fee billing; the current city service page describes monthly rates., and a typical residential cost reference is At approximately 6,000 gallons inside City limits, water is about $45 using the published $30 base plus the $3.75 usage band; sewer and sanitation are billed separately and are not fully exposed in the current indexed page.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The Water Office bills wastewater and sanitation with water service, but the current accessible City page does not expose the complete residential sewer formula or winter-average rule.
Meter and infrastructure notes
Water Office personnel read service meters and compute monthly bills, but the current City page does not identify AMR/AMI hardware, vendor, transmission interval, or route calendar.
Emergency water support
Report a leak or water emergency
432-264-2392 is the emergency utilities number for water-leak emergencies and after-hours water problems.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Big Spring municipal water, wastewater, and sanitation service area in Howard County
City of Big Spring Water / Utility Billing Office is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.