Payment channels

Pay City of Brenham Utility Customer Service and Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services; the City also provides a MyCivic Utilities mobile app.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

The City does not publish a separate IVR number; utility billing assistance is 979-337-7520. The current page says payment can be made online and by bank draft, while the exact telephone-payment workflow is not publicly stated.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Brenham offers a bill-amount text notification with a payment link. Customers must email account number, account name, address, and phone number to webpay@cityofbrenham.org; the message is intended for customers not enrolled in automatic bank or credit-card drafting. The page describes a notification/payment link, not a keyword-based text-to-pay short code.

Mail-in address

City of Brenham Utility Billing, P.O. Box 1059, Brenham, TX 77834-1059.

Counters, drop boxes, and office hours

Utility Customer Service is inside City Hall at 200 W Vulcan, Brenham, TX 77833. The City provides a payment kiosk after hours and a City Hall/court utilities kiosk; exact counter hours are not stated on the current customer-service page, so confirm with 979-337-7520. Deposits can be paid with cash, check, or card for residential customers; business deposit payment is described as cash/check.

Accepted digital instruments

What you can use online

Online residential credit-card payments accept Visa, Mastercard, or Discover. Bank draft from checking is offered as a free service, and the MyCivic Utilities app provides bill viewing and payment. The current page does not document Apple Pay or Google Pay.

2026 transaction pricing

Convenience fees

The current customer-service page does not state an online card convenience fee. Bank draft is described as free; exact 2026 card fee is not publicly stated pending the hosted checkout screen.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Brenham Utility Customer Service and Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →