Payment research · dataset 2026.08
Payment options for City of Del Rio Utility Billing Department
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- Tyler Technologies Municipal Online Services
- Phone payment number
- 866-299-3771, the 24-hour IVR payment number.
- Pay-by-text
- Text-to-Pay is available after registration through the IVR at 866-299-3771. The current policy says customers register through the automated phone system; it does not publish a text keyword or shortcode.
- In-person payment
- Utility Billing is at 109 W. Broadway, Del Rio, Texas 78840. Lobby hours are Monday–Friday, 8:00 a.m.–5:00 p.m.; drive-through hours are Monday–Friday, 7:30 a.m.–5:00 p.m. A kiosk at the City Hall drive-through is open 24 hours. The page documents in-person, drive-through, online, IVR, kiosk, bank-draft, and credit/debit autopay options; the policy documents identify the $2 processing charge for online/IVR payments.
- Digital payment methods
- The City supports credit/debit cards, online account payment, IVR card payment, credit/debit autopay, and bank bill-pay. Text-to-pay is registered through the IVR. E-check/ACH and mobile-wallet support are not explicitly identified in the accessible policy text.
- Online convenience fees
- $2.00 processing fee per Municipal Online/IVR transaction. The payment-arrangement policy separately says credit/debit autopay can be established; it does not state whether recurring card drafts have the same fee.
Directory comparison
Payment-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 73% | 73% |
| Fee or no-fee amount disclosed | Yes | 25% | 15% |
| Payment fields documented | 7 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
88%
Details not confirmed in the reviewed public material
- Mail-in payment address
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Del Rio Utility Billing Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.