Payment channels

Pay City of Del Rio Utility Billing Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

866-299-3771, the 24-hour IVR payment number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

Text-to-Pay is available after registration through the IVR at 866-299-3771. The current policy says customers register through the automated phone system; it does not publish a text keyword or shortcode.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed current Del Rio Utility Billing page publishes the office address at 109 W. Broadway, Del Rio, TX 78840 but does not expose a separate payment lockbox address.

Counters, drop boxes, and office hours

Utility Billing is at 109 W. Broadway, Del Rio, Texas 78840. Lobby hours are Monday–Friday, 8:00 a.m.–5:00 p.m.; drive-through hours are Monday–Friday, 7:30 a.m.–5:00 p.m. A kiosk at the City Hall drive-through is open 24 hours. The page documents in-person, drive-through, online, IVR, kiosk, bank-draft, and credit/debit autopay options; the policy documents identify the $2 processing charge for online/IVR payments.

Accepted digital instruments

What you can use online

The City supports credit/debit cards, online account payment, IVR card payment, credit/debit autopay, and bank bill-pay. Text-to-pay is registered through the IVR. E-check/ACH and mobile-wallet support are not explicitly identified in the accessible policy text.

2026 transaction pricing

Convenience fees

$2.00 processing fee per Municipal Online/IVR transaction. The payment-arrangement policy separately says credit/debit autopay can be established; it does not state whether recurring card drafts have the same fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Del Rio Utility Billing Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →