Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Del Rio Utility Billing Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The monthly bill is due 15 calendar days after it posts. The second late-fee notice gives the customer six calendar days to pay the past-due amount before interruption processing continues.
- Late-fee rules
- The City issues a late-fee notice, but the accessible policy does not state the numeric late percentage. Payment arrangements waive penalties while the customer makes regular agreed payments. Residential arrangements require at least 10% down and generally retire the remaining arrears within six months; commercial arrangements require at least 25% down.
- Shut-off timeline
- Del Rio uses three notices: first, the monthly bill with a 15-day due date; second, a late-fee notice stating the late fee has posted and the past-due amount is due within six calendar days; third, an email or red-door tag stating the amount needed to avoid interruption. If unpaid, service can be interrupted. Same-day restoration is available during business days when the full past-due balance is paid by 4:00 p.m.
- Warning and notice protocol
- The third notice is sent by email or written on a red tag placed on the customer's front door. Accounts with an approved payment arrangement, pending water leak adjustment, or bill dispute are not disconnected under the published policy.
- Reconnection costs
- Reinstatement requires the full past-due balance plus a $20 turn-on fee per water/gas utility during normal hours. Residential after-hours reinstatement is $50 per utility and commercial after-hours is $100 per utility. If a previous deposit is unavailable, the policy lists a $50 residential or $200 commercial replacement deposit; broken-lock and tampered-meter charges may also apply.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Del Rio Utility Billing Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.