Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Denison Utilities Customer Service Division
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The bill is due 25 days after the bill date. The City does not publish an additional grace period after the due date; the 10% late charge applies when payment is not received by the due date.
- Late-fee rules
- A 10% late charge is applied to unpaid current charges after the due date. A separate $25 cutoff service fee applies to an account with a balance unpaid on cutoff day, and returned payments incur a $30 fee. The current FY2026 schedule and service-fee page should be used for the final account-specific calculation.
- Shut-off timeline
- Denison’s public service-fee page defines the due date as 25 days after billing and imposes a $25 cutoff fee on cutoff day, but it does not publish a fixed number of days between the due date and field disconnection. The utility service process states that balances and required fees must be paid before service is restored after nonpayment; customers should contact Utilities Customer Service at 903-465-2720 option 1 before cutoff.
- Warning and notice protocol
- The reviewed current pages publish the due-date rule and cutoff charge but do not describe a specific mailed warning letter, door hanger, automated call sequence, or SMS cutoff notice. The City’s general Denison Alerts system can send water notifications, and the new-service form allows text notifications, but no evidence was found that either channel is the legal delinquency notice.
- Reconnection costs
- The FY2026 service-fee schedule lists a $25 reconnect fee before 3:00 p.m. during business hours and $75 after 3:00 p.m. It also lists a $50 holidays/weekends service fee. These charges are in addition to the past-due balance, late charge, and cutoff fee required to restore service.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Denison Utilities Customer Service Division public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX0910003) ↗
Search the federal drinking-water database using public water system ID TX0910003.