Municipal Department
City of Donna Public Utility Department
Serving Donna
Population served
Approximately 16,000 residents in Donna; the City identifies its Public Utility Department as the provider of municipal water and sewer service.
State system code
FIPS 48
Billing frequency
A dedicated this detail was not publicly posted. Current Donna utility pages reviewed identify the water department and online payment service but do not expose the bill-generation frequency.
Provider briefing
How this utility’s billing works
City of Donna Public Utility Department operates as a municipal department serving Donna. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as A dedicated this detail was not publicly posted. The City's current indexed Public Utility Department page links to water and sewer access-fee information but does not expose a complete residential consumption-rate table.. Bills are generated a dedicated this detail was not publicly posted. current donna utility pages reviewed identify the water department and online payment service but do not expose the bill-generation frequency., and a typical residential cost reference is A dedicated this detail was not publicly posted. No current official Donna 5,000–7,000-gallon residential water-and-sewer total was exposed in the reviewed pages.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
A dedicated this detail was not publicly posted. The reviewed official Donna pages do not publish whether residential sewer is based on current water intake, winter averaging, a flat percentage, or a separate flat charge.
Meter and infrastructure notes
A dedicated this detail was not publicly posted. The reviewed official Donna pages do not identify the meter technology, vendor, AMI/AMR transmission interval, or route-reading schedule.
Emergency water support
Report a leak or water emergency
A dedicated this detail was not publicly posted. The City publishes 956-464-3314 as its general municipal contact, but the reviewed Public Utility Department pages do not identify a separate 24/7 water-main, sewer, or water-quality emergency line.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Donna
City of Donna Public Utility Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.