Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Flatonia Utility Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due on the 10th. The current 2026 account packet adds a 10% penalty to payments not received on time. A cutoff notice supplies the final date before disconnection; the packet does not publish a universal day-count beyond that notice.
- Late-fee rules
- A 10% penalty is assessed after the 10th. Returned checks incur a $35 fee. A $25 administrative fee is charged to reinstate utilities after cutoff. Customers may request the Average Payment Plan for balanced billing, but the packet does not state a delinquency waiver.
- Shut-off timeline
- Bills are mailed at month-end and due on the 10th; late accounts receive a mailed cutoff notice; service is disconnected if the bill is not paid by the date on that notice; reinstatement requires the $25 administrative fee. If the 10th falls on a weekend or holiday, a payment in the City drop box before the next business day opens is considered timely.
- Warning and notice protocol
- Cutoff notices are mailed to every account not paid on time and state the final payment date. Online reminders can also notify customers of due, past-due, and pending-cutoff status. The reviewed sources do not specify colored paper, automated calling, SMS cutoff notices, or door hangers.
- Reconnection costs
- $25 administrative fee to reinstate utilities after a nonpayment cutoff. No separate after-hours reconnection price is published; after-hours emergencies are handled through the City's answering service.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Flatonia Utility Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.