Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Grand Prairie Water Utilities
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 3 days; the published service-fee schedule states a 10% late-payment charge, and the City separately lists delinquency and shutoff service fees. The exact interpretation of the due-date grace period should be confirmed against the current bill.
- Late-fee rules
- Grand Prairie's published schedule applies a 10% late-payment charge to the bill. It also lists a $20 door-tag fee, a $40 late-payment shutoff fee, a $50 same-day service fee, a $30 multiple-trip fee, a $50 locked-nonpay fee, a $40 damaged-lock/plug fee, and a $75 pulled-meter-for-nonpayment fee; these are distinct from the percentage late charge.
- Shut-off timeline
- The reviewed rate page lists door-tag, late-payment-shutoff, locked-nonpay, and pulled-meter fees but does not publish a complete calendar-day progression from the original due date to physical termination. Customers should treat the door tag and bill notices as the controlling deadlines and contact Water Services immediately if unable to pay.
- Warning and notice protocol
- The City publishes a door-tag charge, indicating that a field warning may be left before service action. The reviewed pages did not verify a complete sequence of mailed notices, automated calls, texts, or front-door hangers; the current bill and account notices control the actual warning dates.
- Reconnection costs
- The published schedule identifies a $50 same-day service fee and separate $40 late-payment-shutoff fee, but it does not expose a verified regular-hours versus after-hours restoration differential. Additional locked, damaged-lock, or pulled-meter charges may apply according to the account condition.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Grand Prairie Water Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX0570048) ↗
Search the federal drinking-water database using public water system ID TX0570048.