Payment channels

Pay City of Harker Heights Water and Utility Services / Utility Administration Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services / Municipal Online Payments. The portal supports quick pay, account registration, consumption history, and auto pay.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

The City lists 254-953-5630, option 1, and toll-free 844-284-6194 for phone payments. The municipal payment page identifies the IVR as a no-charge payment channel; customers need the account information shown on the bill.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No text-to-pay enrollment keyword, SMS payment flow, or bill-payment short code is published on the reviewed Harker Heights utility pages. Customers may use the City’s normal phone IVR, online portal, kiosk, bank-draft authorization, or general municipal alerts where available.

Mail-in address

The reviewed current payment-options page does not publish a separate remittance P.O. Box. It directs customers to City of Harker Heights Utility Billing, 305 Miller’s Crossing, Harker Heights, TX 76548, and advises that payments can be mailed or delivered to City Hall; customers should use the remittance address printed on the bill for mailed checks or money orders.

Counters, drop boxes, and office hours

City of Harker Heights Municipal Building, 305 Miller’s Crossing, Harker Heights, TX 76548, accepts counter and drive-through payments on weekdays 8:00 a.m.–5:00 p.m. Cash, money order, check, Discover, Visa, MasterCard, and American Express are accepted. A 24-hour payment kiosk is in the drive-through and a 24-hour drop box is to the left of the drive-through window; the City also lists First National Bank payment locations at H-E-B, Walmart, and Market Heights when the customer brings the bill.

Accepted digital instruments

What you can use online

Online and IVR payments accept the card brands listed by the City—Discover, Visa, MasterCard, and American Express—and the City supports automatic bank-account draft. Online registration provides balance, consumption-history, and auto-pay functions. The exact electronic-check or ACH options, if offered by the current checkout, are controlled by the Municipal Online Services payment screen.

2026 transaction pricing

Convenience fees

The FY2025-26 City fee schedule lists a $2.00 online bill-pay processing fee per bill payment and a $2.00 credit-card draft-processing fee per monthly bill payment. A $5.00 payment-refund processing fee and $30.00 returned-check/ACH/chargeback return fee are also listed. In-person, kiosk, drop-box, bank-location, and phone payment channels are described as no-charge on the current payment page, subject to the final bill/payment instructions.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Harker Heights Water and Utility Services / Utility Administration Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →