Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Harker Heights Water and Utility Services / Utility Administration Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The bill is due on the date printed on the statement. If payment is not received by 5:00 p.m. on that due date, the first delinquent fee is assessed; the City does not publish an additional grace period after 5:00 p.m.
- Late-fee rules
- If payment is not received by 5:00 p.m. on the due date, a $5.00 first delinquent/late fee is charged. A second delinquent fee of $20.00 applies for the next month late. The FY2025-26 schedule also allows utility customers to roll over $30.00 of the total utility bill to avoid delinquent fees, subject to the City’s account rules.
- Shut-off timeline
- The City code requires the first unpaid bill to be followed by a second bill containing a cutoff notice. The notice states that service will be discontinued if the balance is not paid within 10 days of mailing the second bill. The code also provides a meaningful opportunity to dispute the bill and request a hearing before termination; exact calendar dates depend on the billing and mailing cycle.
- Warning and notice protocol
- The published code protocol is a second mailed bill with a clearly visible cutoff notice and a 10-day payment period. The City’s online payment page also warns customers who are scheduled for disconnection to contact the Water Department at 254-953-5630 after processing payment so the account can be reinstated. No separate door hanger, pink mailer, automated call sequence, or pay-by-text warning was found.
- Reconnection costs
- The FY2025-26 fee schedule lists a $25.00 reconnect fee when a delinquent payment is made and service is reinstated. It separately lists customer-requested water/sewer service requests at $15.00 during working hours and $50.00 during non-duty hours, plus a $25.00 second-trip fee; an after-hours new-service connection from 5:00–8:00 p.m. is also $50.00. These are distinct from the $25.00 delinquency reconnect charge.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Harker Heights Water and Utility Services / Utility Administration Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX0140023) ↗
Search the federal drinking-water database using public water system ID TX0140023.