Payment channels

Pay City of Hondo Utility Billing Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

877-880-4046, with the text option selected through the automated payment service; Utility Billing is 830-426-3378.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The City directs customers to call 877-880-4046 and choose the text option for pay-by-text. The accessible page does not publish a keyword or shortcode beyond that IVR enrollment path.

Mail-in address

City of Hondo Utility Billing, 1600 Avenue M, Hondo, TX 78861. The current Municipal Online portal publishes this Utility Billing address.

Counters, drop boxes, and office hours

Utility Billing is at 1600 Avenue M, Hondo, Texas 78861, with general City utility contact 830-426-3378. The City also provides a 24-hour drop box on the side of City Hall. The accessible page does not enumerate counter hours or the complete in-person payment instrument list; credit cards are accepted except American Express.

Accepted digital instruments

What you can use online

Online payment, pay-by-text, and bank draft are available. Credit cards are accepted except American Express; the City also supports its online account for bill PDF downloads, payment history, and email notifications.

2026 transaction pricing

Convenience fees

Credit-card payments incur a 2.25% processing fee. Additional fees may apply to pay-by-text or other digital channels.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Hondo Utility Billing Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →