Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Hondo Utility Billing Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due by 5:00 p.m. on the 15th; the last day to pay is the 25th by 5:00 p.m., subject to weekend/holiday adjustment. The City offers two payment extensions per year, each adding ten days when approved.
- Late-fee rules
- A 10% late penalty is added on the 16th to unpaid balances. Credit-card payments incur a separate 2.25% processing charge. The reviewed page does not state an additional returned-payment fee.
- Shut-off timeline
- Bills are due on the 15th by 5:00 p.m.; a 10% penalty posts on the 16th; a late notice states the new amount and disconnection date; the normal last payment day is the 25th by 5:00 p.m. Two approved extensions per year can add ten days each.
- Warning and notice protocol
- The City sends a late notice after the 15th, identifying the new amount due and the planned disconnection date. No door-hanger or automated-call sequence is documented in the accessible page.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Reconnection costs
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Hondo Utility Billing Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.