Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Houston Houston Public Works – Utility Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Shut-off timeline
- Houston’s public current pages do not publish one universal day-count from the original due date to physical termination for every residential account. The operative progression is an unpaid account after the statement due date, a delinquency/termination notice issued under City Code Chapter 47, a notice period in which the customer may pay or make an approved arrangement, and termination if the balance remains unresolved. The City’s fee schedule separately lists a $40.27 fee to restore service after termination for nonpayment or to initiate service for a new tenant who failed to apply; customers with a notice should contact 713-371-1400 or use the official portal immediately because the current statement controls the exact dates.
- Warning and notice protocol
- The City Code and Houston administrative collection policy require written delinquency communication identifying the amount and type of balance and applicable penalties; the current public customer pages do not specify a fixed sequence of automated calls, SMS messages, colored mailers, or door hangers for residential accounts. The City’s current portal, Utility Billing staff, and customer statement are the authoritative channels for a particular termination notice, payment arrangement, or cancellation deadline. Retail and online payments should be confirmed with Utility Billing when a termination notice has already been issued.
- Reconnection costs
- The current City-wide 2026 fee schedule lists $40.27 to restore water service after termination for nonpayment or to initiate service for a new tenant who failed to apply. It does not publish a separate regular-hours versus after-hours/weekend reconnection price. Customers should confirm payment-posting and restoration timing with Houston Public Works at 713-371-1400; the fee may be separate from the delinquent balance, deposit, or other account charges.
Documentation context
3 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Partial public detail found
3 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
60%
Details not confirmed in the reviewed public material
- Grace period
- Late-fee rules
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Houston Houston Public Works – Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX1010013) ↗
Search the federal drinking-water database using public water system ID TX1010013.