Payment channels

Pay City of Houston Public Works - Customer Account Services, Kingwood Utility District 5 service area

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as City of Houston Water Account portal. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

713-371-1400 for Utility Billing customer service, available Monday-Friday, 8:00 a.m.-7:00 p.m.; the reviewed official page does not publish a separate automated payment number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed Houston utility pages document online profiles, account alerts, direct debit, and billing tools but do not publish a text-to-pay keyword or SMS enrollment sequence.

Mail-in address

City of Houston Utility Billing, P.O. Box 4863, Houston, TX 77210-4863. Customers should include the bill remittance stub and account information so the payment is applied to the correct account.

Counters, drop boxes, and office hours

Houston Public Works Utility Billing handles Kingwood-area City accounts through its Customer Account Services operation. The reviewed official pages provide the mailing address and phone hours but do not expose a complete current walk-in counter, drop-box, or payment-center directory; customers should call 713-371-1400 before attempting an in-person payment.

Accepted digital instruments

What you can use online

The City Water Account portal supports online bill payment, account transactions, prior-bill access, consumption alerts, and direct-debit profile tools. The reviewed public page does not enumerate current card brands, ACH/e-check, or wallet methods; verify the instruments shown after logging in.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed Houston Public Works pages do not publish the exact 2026 online card or electronic-check convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Houston Public Works - Customer Account Services, Kingwood Utility District 5 service area and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →