Payment channels

Pay City of Irving Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus is referenced by the City for the prior payment-history connection; the current checkout processor is not separately displayed.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The reviewed City pages identified customer service at (972) 721-2411 but did not expose a separate automated IVR number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No verified Irving text-to-pay keyword or enrollment sequence was published on the reviewed official pages.

Mail-in address

Mail payments to the remittance address printed on the statement or to City of Irving Customer Service, 825 W. Irving Boulevard, Irving, TX 75060.

Counters, drop boxes, and office hours

The primary customer-service counter is at City Hall, 825 W. Irving Boulevard, Irving, Texas 75060, Monday-Friday, 8:00 a.m.-5:00 p.m., excluding City holidays. The City also identifies Western Union locations and bank/bill-payment routes; exact current drop-box locations and desk payment-type matrix should be confirmed with Customer Service at (972) 721-2411.

Accepted digital instruments

What you can use online

The City’s MyIrvingBill route accepts one-time online payments using Discover, MasterCard, and Visa credit/debit cards and e-checks; bank-site payments are also supported but may take at least two bank business days to post.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed Irving payment page did not expose a current 2026 flat fee or percentage for online card/e-check processing.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Irving Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →