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Delinquency research · dataset 2026.08

Shut-off and delinquency information for City of Irving Utilities

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
Payment must be received by 5:00 p.m. on the due date shown on the bill; the City’s payment page states that current charges receive a 10 percent penalty when not received by that deadline.
Late-fee rules
A 10 percent penalty is assessed to outstanding current charges when payment is not received by 5:00 p.m. on the stated due date. City code also allows payment agreements, subject to eligibility and possible interest, and delinquent service restoration requires all fees and past-due amounts.
Shut-off timeline
An account with an unpaid balance more than 30 days past due may be disconnected. If a deposit appeared on the first bill, Irving states that service may be disconnected without notice when payment is not made by 5:00 p.m. on the due date; restoration can require all charges and a new deposit up to four times the highest bill.
Warning and notice protocol
Irving’s published payment page states the more-than-30-days-past-due rule and a special no-notice first-bill deposit rule, but does not publish a complete automated-call, text, mailer, hanger, and final-notice cadence.

Documentation context

4 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Texas

53%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

80%

Details not confirmed in the reviewed public material

  • Reconnection costs

“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.

Primary verification routes

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