Notice and timing
How delinquency is handled
Grace period after the due date
The bill is due on or before the 16th; the penalty is assessed on the 17th. The City’s current page says a late notice is mailed to outstanding accounts, and the notice serves as the cutoff notice that must be paid by the end of the month to avoid disconnection. The ordinance also describes bills unpaid within 15 days of billing as delinquent and provides a further 10-day period after notice before service discontinuation.
Late-fee calculation
A 10% penalty is assessed on the total utility bill after the applicable due/penalty date. Returned checks, drafts, or money orders also incur the current Appendix A handling charge; the City’s code excerpt confirms an additional $25 returned-payment charge. A $50 disconnect/reconnect fee applies when service is shut off for nonpayment.
Disconnection timeline
The published sequence is: meters read on the 15th; bills mailed on the last day of the month; payment due by the 16th; 10% penalty assessed on the 17th; a late notice/cutoff notice mailed to outstanding accounts; payment must be made by the end of the month to avoid disconnection; if still unpaid, the City may disconnect after the notice and ordinance period, adding a $50 disconnect/reconnect fee. Full delinquent balance and the service fee are required before restoration.