Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Katy Utility Billing / Water Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The bill is due on or before the 16th; the penalty is assessed on the 17th. The City’s current page says a late notice is mailed to outstanding accounts, and the notice serves as the cutoff notice that must be paid by the end of the month to avoid disconnection. The ordinance also describes bills unpaid within 15 days of billing as delinquent and provides a further 10-day period after notice before service discontinuation.
- Late-fee rules
- A 10% penalty is assessed on the total utility bill after the applicable due/penalty date. Returned checks, drafts, or money orders also incur the current Appendix A handling charge; the City’s code excerpt confirms an additional $25 returned-payment charge. A $50 disconnect/reconnect fee applies when service is shut off for nonpayment.
- Shut-off timeline
- The published sequence is: meters read on the 15th; bills mailed on the last day of the month; payment due by the 16th; 10% penalty assessed on the 17th; a late notice/cutoff notice mailed to outstanding accounts; payment must be made by the end of the month to avoid disconnection; if still unpaid, the City may disconnect after the notice and ordinance period, adding a $50 disconnect/reconnect fee. Full delinquent balance and the service fee are required before restoration.
- Warning and notice protocol
- Katy mails a late notice to outstanding accounts after the penalty date, and the notice serves as the cutoff warning with the final payment deadline. The City’s ordinance requires proper notice and an opportunity for the customer to be heard regarding a billing error before authorized representatives discontinue service. The public material does not identify a text, call, colored-mailer, or door-hanger sequence.
- Reconnection costs
- The City’s current residential page publishes a $50 disconnect/reconnect fee. It does not state a separate after-hours surcharge; customers should call Utility Billing at 281-391-4801 to confirm the current restoration window and whether payment by the 24/7 line or kiosk will schedule immediate restoration. Full delinquent balance, 10% penalty, and the $50 fee are required before service is restored.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Katy Utility Billing / Water Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX1010017) ↗
Search the federal drinking-water database using public water system ID TX1010017.