Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Killeen Utility Collections - Water and Sewer Services
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Payment is due according to the bill; the FY2026 fee schedule describes a $10 late penalty when payment is not received by close of business on the due date, the 15th day from the billing date, or the mailing date. This establishes the late-trigger rule but not a separate grace period after the printed due date.
- Late-fee rules
- The FY2026 schedule lists a $10 late penalty per late payment, assessed if payment is not received by close of business on the due date, the 15th day from the billing or mailing date. It also lists a $25 delinquent-account fee per delinquency, separate from the late penalty, and $75 for an illegal turn-on and $100 for an illegal jumper.
- Shut-off timeline
- The reviewed Killeen pages do not expose an exact day-by-day calendar from the missed bill to physical shutoff. The City’s residential application says delinquency notifications are sent by phone, text, and email, while the fee schedule supplies the late-trigger date and delinquent-account fee but not the final disconnect day.
- Warning and notice protocol
- Killeen’s new-account materials state that delinquency notification is sent by phone, text, and email. The reviewed official pages do not identify the number of notices, a paper color, door hanger, or legally mandated day-count sequence before termination. Customers can contact Utility Collections at 254-501-7800 for an account-specific status.
- Reconnection costs
- The FY2026 fee schedule lists a $25 reconnection fee per request during the ordinary fee schedule. After-hours service for any scheduled or unscheduled request, including weekends and holidays, is $40 per request; the City also says after-hours start/transfer/reconnect service requires calling 254-501-7800 and selecting the listed options.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Killeen Utility Collections - Water and Sewer Services public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX0140006) ↗
Search the federal drinking-water database using public water system ID TX0140006.