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Payment research · dataset 2026.08

Payment options for City of Laredo Utilities Department

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

Continue to provider-published portal ↗

Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Payment platform
Click2Gov Utility Billing by CentralSquare/Aptean Government Solutions branding; the City links customers to the Click2Gov portal and its error page identifies CentralSquare support.
Phone payment number
(956) 721-2032. The City's payment page directs customers to this automated phone-payment line, where the account number and a Visa, Mastercard, or American Express card are required.
Mail-in payment address
City of Laredo, P.O. Box 6548, Laredo, TX 78042. The official payment instructions accept checks or money orders only, require the account number on the payment and correspondence, advise allowing approximately seven business days for mailing and posting, and state not to send cash.
In-person payment
The principal Utilities Customer Service Center is City Hall Annex, 1102 Bob Bullock Loop, Laredo, TX 78043, with customer-service hours Monday through Friday, 8:00 a.m. to 5:00 p.m.; the north-side drive-through is at the same address. The City also lists 24-hour, seven-day kiosks at City Hall, 1110 Houston Street; City Hall Annex, 1102 Bob Bullock Loop; Municipal Court, 4610 Maher Avenue; and Fire Station 8, 616 East Del Mar Boulevard. Kiosks accept utility bills paid by credit/debit card, check, or cash; cash machines accept bills only and do not give change, and card payments incur the published convenience fee. Participating in-person pay stations may charge a convenience fee, while the City's Downtown City Hall and City Hall Annex are identified as exceptions; the public page does not publish a complete current merchant list or separate counter hours beyond the 8:00 a.m.–5:00 p.m. weekday schedule.
Digital payment methods
Click2Gov and the City of Laredo Utilities mobile app accept Visa, Mastercard, and American Express debit or credit cards. The City also offers free automatic bank draft/electronic funds transfer, debited on the monthly due date, and card payments by telephone. The current official page does not promise ACH e-check as a separate one-time portal instrument and does not advertise Apple Pay or Google Pay.
Online convenience fees
$2.75 per online credit/debit-card transaction. The same $2.75 charge applies to the phone-payment service and to credit/debit-card payments at the listed kiosks; the City's bank-draft service is described as free. The published card fee is a flat fee rather than a percentage surcharge.

Directory comparison

Payment-information visibility

MeasureThis providerTexasNational index
Usable payment URL identifiedYes73%73%
Fee or no-fee amount disclosedYes25%15%
Payment fields documented7 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

88%

Details not confirmed in the reviewed public material

  • Pay-by-text

“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.

Primary verification routes

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