Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Laredo Utilities Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Zero published grace days after the printed due date: the official new-account page says the late fee is charged to the account on the due date for a past-due balance. The bill's due date controls, and a customer should contact the Utilities Department before that date if a deferred-payment arrangement is needed.
- Late-fee rules
- A late fee of $5.00 or 5% of the past-due balance, whichever is greater, is assessed on past-due accounts on the due date. Account holders age 65 or older may receive a late-fee exemption for a homestead account when the owner provides valid Texas identification; veterans may receive an exemption after providing a DD214 and valid government identification. Exemptions take effect on the subsequent billing cycle and are not granted when required personal-identification information is missing. A returned check separately incurs a $25 NSF fee, and three NSF checks within one year can place the account on cash-only status until a year of good payment history is established.
- Warning and notice protocol
- The current Laredo customer-service materials document written notice for returned-payment situations and provide a formal deferred-payment-plan form and reconnection-request form, but do not promise a specific automated-call sequence, SMS warning keyword, colored paper notice, or door-hanger procedure for ordinary delinquency. Customers can register for electronic statement notifications and should keep the mailing address and contact information on the account current; the official pages direct customers to contact Utilities Customer Service before the notice's interruption date.
- Reconnection costs
- For nonpayment disconnections, the City's published FY2026 customer-service schedule lists $35.00 for restoration on the next business day Monday through Friday, $55.00 for same-business-day restoration and service performed after business hours up to midnight, and $75.00 for weekends and holidays. The outstanding balance and applicable charges must also be paid, and customers should submit the City's reconnection request or contact (956) 727-6402.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Shut-off timeline
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Laredo Utilities Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.