Notice and timing
How delinquency is handled
Grace period after the due date
Zero published grace days after the printed due date: the official new-account page says the late fee is charged to the account on the due date for a past-due balance. The bill's due date controls, and a customer should contact the Utilities Department before that date if a deferred-payment arrangement is needed.
Late-fee calculation
A late fee of $5.00 or 5% of the past-due balance, whichever is greater, is assessed on past-due accounts on the due date. Account holders age 65 or older may receive a late-fee exemption for a homestead account when the owner provides valid Texas identification; veterans may receive an exemption after providing a DD214 and valid government identification. Exemptions take effect on the subsequent billing cycle and are not granted when required personal-identification information is missing. A returned check separately incurs a $25 NSF fee, and three NSF checks within one year can place the account on cash-only status until a year of good payment history is established.
Disconnection timeline
A dedicated this detail was not publicly posted. As a single universal residential calendar-day schedule. Laredo's current official page confirms that nonpayment can trigger disconnection and provides a deferred-payment-plan and reconnection-request process, but it does not state one fixed day count from an ordinary missed due date to physical shutoff. For an NSF payment, the City states that written notice is issued and payment is required within 10 days to avoid service interruption. Customers must treat the dated delinquency notice and the account's due date as controlling and call (956) 727-6402 before disconnection.