Payment channels

Pay City of Lewisville Utility Services / Water Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The official city page links to the Lewisville Utilities Bill portal, but the current public pages do not identify the payment vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

972-219-3440 for water-billing inquiries; the city’s 2026 fee schedule identifies Internet and interactive voice-recognition transactions but the reviewed pages do not publish a separate IVR number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No confirmed Lewisville text-to-pay keyword or SMS enrollment workflow is published. Customers can use the city’s online utility portal and automatic ACH bank draft; text alerts are not documented as a bill-payment channel.

Mail-in address

A dedicated this detail was not publicly posted. The official rate and utility pages reviewed do not expose a verified 2026 water-payment remittance address. Customers should use the address printed on the bill or contact Utility Customer Service at 972-219-3440.

Counters, drop boxes, and office hours

Lewisville City Hall, 151 W. Church Street, Lewisville, TX 75057, is the city’s published municipal address. The reviewed utility pages do not state a complete payment-counter schedule, drop-box locations, or desk payment instruments; customers should confirm current in-person service with Utility Customer Service.

Accepted digital instruments

What you can use online

The city publishes online and interactive voice-recognition payment channels, automatic ACH bank draft, and credit/debit-card payment. The current fee schedule identifies ACH/eCheck transactions; exact card brands and wallet support are not itemized.

2026 transaction pricing

Convenience fees

The FY 2026 schedule identifies a 2.75% convenience fee for Internet and interactive voice-recognition card transactions and $0.45 per ACH/eCheck transaction. The city also advertises a $1.50 monthly credit for automatic ACH bank-draft enrollment.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Lewisville Utility Services / Water Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →