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Delinquency research · dataset 2026.08

Shut-off and delinquency information for City of Lubbock Utilities (COLU) – Water Utilities

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Late-fee rules
The current customer-facing Lubbock pages reviewed do not publish a single 2026 dollar or percentage late-fee formula for ordinary water accounts. They warn customers to pay before the due date, offer pre-disconnection payment plans, and list separate $40 disconnection, $40 reconnection, and $55 after-hours reconnection charges. Any late amount, delinquent balance, returned-payment charge, or account-specific assessment should be confirmed from the current bill or with COLU at (806) 775-2509.
Shut-off timeline
Lubbock does not publish one universal day-by-day count from missed due date to physical water severance in the current customer page. A payment plan must be set up before the due date; a payment arrangement may be available through nine days after the due date if half the balance is paid up front. After disconnection, the customer must pay the full balance shown on the last bill, and the City states that water restoration is targeted within 48 hours or two business days after payment, subject to the applicable reconnection fee. Customers should use the dated bill and any warning tag or notice as controlling.
Warning and notice protocol
The City uses a delinquency process internally described as severance and secures a disconnected meter with a zip tie or padlock and a warning tag stating that only a City technician may restore service. Current public materials do not promise a fixed sequence of mailed notices, automated calls, SMS warnings, colored paper, or door hangers before ordinary nonpayment shutoff. Customers should call (806) 775-2509 before the due date to request a payment plan or arrangement and must not remove the tag, lock, or zip tie.
Reconnection costs
The current City schedule lists a $40 water disconnection fee, a $40 standard reconnection fee, and a $55 after-hours reconnection fee. The City says service can be restored during regular business hours until 9:00 p.m. after payment is received, while its FAQ describes a 48-hour/two-business-day restoration timeframe after a full payment. Unauthorized self-reconnection can trigger a $200-or-more fee and other enforcement; all faucets should be turned off before a technician restores service.

Documentation context

4 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Texas

53%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

80%

Details not confirmed in the reviewed public material

  • Grace period

“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.

Primary verification routes

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