Payment channels

Pay City of McKinney Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The City’s official Pay page links the current online/autopay route but the accessible extract does not identify the processor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

972-547-7550, Option 2.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No verified McKinney text-to-pay keyword or enrollment sequence was published.

Mail-in address

City of McKinney, P.O. Box 8000, McKinney, TX 75070.

Counters, drop boxes, and office hours

Payments are accepted at the new City Hall, 401 E. Virginia Street, McKinney, Texas 75069, Monday-Friday, 8:00 a.m.-5:00 p.m., excluding holidays. A walk-up drop box is on the north side of the building. Phone and online/autopay routes are also available.

Accepted digital instruments

What you can use online

The City accepts Visa, MasterCard, Discover, electronic check, PayPal, PayPal Credit, and Venmo for online payment; phone and autopay options are also provided.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed current McKinney payment page did not expose an online card/e-check fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of McKinney Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →