Delinquency and service protection

Understand the shut-off process before it reaches your door

The safest time to ask about a past-due balance, payment arrangement, or hardship protection is before the final notice. This page translates the provider’s published rules into a practical checklist.

Customer protection notice

Review the delinquency rules before your service is interrupted

A past-due balance can trigger fees or a shut-off process. Contact the provider promptly if a notice is incorrect, a payment is pending, or a household needs assistance.

Grace period

Five days after the due date before the late fee is added; a separate 19-day automatic extension period is then described from the due date.

Late charges

A 10 percent late fee is added to current charges after the five-day grace period, with a minimum of $5.00. Payment extensions can avoid the fee if payment is received during the 19-day automatic extension; additional payment plans generally require eligibility and 50 percent payment.

Shut-off timeline

The bill is due 16 days after the bill date, then has a five-day late-fee grace period and a 19-day automatic extension. If service is disconnected, the customer must pay the entire past-due balance, current bill, and related fees; an additional deposit is required if disconnected twice within 12 months and for each later disconnection.

Reconnection

A dedicated this detail was not publicly posted. McKinney requires the entire balance and related fees after disconnection but the reviewed page does not publish separate regular-hours versus after-hours restoration prices.

Notice and timing

How delinquency is handled

Grace period after the due date

Five days after the due date before the late fee is added; a separate 19-day automatic extension period is then described from the due date.

Late-fee calculation

Disconnection timeline

Statutory warning protocol

What notice should you expect?

The reviewed McKinney page publishes the grace and extension rules but does not expose a complete phone, text, mail, door-hanger, and final-field-notice cadence.

If a notice seems wrong

Document the account balance, payment confirmation, notice date, and any household medical or accessibility concern. Then call the provider using the contact information on its official bill or profile before the stated deadline.

Restoring service

Reconnection costs and timing

Need a payment arrangement?

Ask before the shut-off date

Tell the customer-service representative that you are responding to a delinquency notice and ask specifically about installment plans, hardship protection, charity referrals, and the amount required to stop the disconnection order.

Customer protection guide

What to do when a bill becomes urgent

A delinquency notice from City of McKinney Utility Billing should be treated as a time-sensitive account document. Read the exact due date, amount required, notice method, and contact instructions on the notice, then compare them with the provider details in this guide.

If you have already paid, gather the confirmation number and posting date. If you cannot pay the full amount, call before the stated shut-off date and ask about arrangements, hardship protections, agency referrals, and the minimum amount needed to pause action.

Keep the conversation specific: ask what will stop the order, when the payment must post, whether a reconnection fee applies, and whether the utility requires a separate request for medical, accessibility, or household-protection status.

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