Payment channels

Pay City of Mesquite Water Utilities / Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus (MesquitePay). Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(972) 216-6208, option 1, automated balance and payment system; customers can use a checking account or credit card.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. MesquitePay does not publish a text-to-pay keyword or opt-in workflow. Its cash-retail feature can send a barcode by text or email after the customer selects Cash in the portal; the customer presents that barcode at a participating retailer.

Mail-in address

City of Mesquite Water Utilities, P.O. Box 850287, Mesquite, TX 75185-0287.

Counters, drop boxes, and office hours

Mesquite City Hall, 757 N. Galloway Ave., Mesquite, Texas, is the published in-person payment location and Utility Billing Office hours are Monday through Friday, 10:00 a.m. to 5:00 p.m. The counter accepts cash, checks, money orders, and credit cards. A secure drop box at the 757 N. Galloway entrance accepts checks and money orders outside counter hours. Customers can also use Walmart Bill Pay with cash or debit for same-day posting, Fidelity Express locations, or the Paymentus cash-retail barcode network. The City warns that weekends and holidays are not staffed for normal billing requests.

Accepted digital instruments

What you can use online

Visa, Mastercard, American Express, Discover, electronic check/ACH, Apple Pay, Google Pay, PayPal, PayPal Credit, and Venmo. Recurring payments may be drawn from checking or savings accounts, debit cards, credit cards, or supported digital wallets.

2026 transaction pricing

Convenience fees

$3.75 per utility Paymentus transaction for PayPal, PayPal Credit, Venmo, credit, debit, and ACH/electronic-check payments. Customers can avoid the City's online convenience fee by paying cash or check in person, mailing a check, using the drop box, or using bank bill pay, although a bank may charge its own fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Mesquite Water Utilities / Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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