Payment channels

Pay City of Nacogdoches Water Utility Billing / Customer Service

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. Current City page does not identify the e-Bill vendor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

A current public portal link was not identified for this provider.

Telephone payment

Phone IVR

1-877-374-7921 is the automated phone-payment number; customers should have the utility account number ready. Water Utility Billing is 936-559-2593.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The consumption-analysis portal permits text or email alerts when usage reaches a customer-selected threshold, but no bill-payment-by-text keyword or opt-in payment workflow is published.

Mail-in address

A dedicated this detail was not publicly posted. The current Water Utility Billing page does not expose a mailing remittance address.

Counters, drop boxes, and office hours

Water Utility Billing is at 209 S Pecan Street, Nacogdoches, TX 75961, Monday–Friday 8 a.m.–4:30 p.m.; phone service continues until 5 p.m. Customers may use the office kiosk or speak with a representative. Certain commercial locations accept cash, check, or money order from water customers; the current page does not list each location in accessible text.

Accepted digital instruments

What you can use online

Online e-Bill accepts debit or credit card payments; automatic bank draft is available through the City's form; automated phone payment is available at 1-877-374-7921. Mobile-wallet support is not documented.

2026 transaction pricing

Convenience fees

The current Water Utility Billing page does not state the online card, phone, or bank-draft convenience fee.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Nacogdoches Water Utility Billing / Customer Service and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →