Payment channels

Pay City of Odessa Billing and Collection / Utilities Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

(432) 335-3204; callers press 1 for English or 6 for Spanish, then select account information and payment. The IVR accepts Visa, MasterCard, American Express, or personal-check payment using the customer and account numbers.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Odessa's public 2026 payment instructions describe Paymentus online login, guest pay, telephone payment, kiosk, autopay, and in-person payment, but do not publish a pay-by-text keyword, short code, or enrollment sequence. Paymentus displays SMS communication terms, but the City does not confirm that text-to-pay is enabled for Odessa accounts.

Mail-in address

City of Odessa Billing and Collection, 411 W. 8th Street, City Hall - 1st Floor, Odessa, TX 79761. The public billing page does not provide a separate remittance PO box, so customers mailing checks or money orders should verify the remittance address printed on the current bill or call (432) 335-3204 before mailing.

Counters, drop boxes, and office hours

The primary counter is the City Hall Billing and Collection office at 411 W. 8th Street, Odessa, Texas 79761. Walk-up service is Monday-Friday 8:00 a.m.-4:30 p.m.; the drive-through is Monday-Friday 7:30 a.m.-4:30 p.m.; telephone support is Monday-Friday 8:00 a.m.-5:00 p.m. A payment kiosk on the south side of City Hall is open 24/7 and accepts cash, check, or card using the account number. The City Hall counter accepts cash, check, and card. The public page does not identify additional staffed payment centers or a separate drop-box address.

Accepted digital instruments

What you can use online

Paymentus shows Visa, Mastercard, American Express, Discover, electronic check, PayPal, PayPal Credit, and Venmo. Odessa's phone instructions specifically confirm Visa, MasterCard, American Express, and personal-check payment; the guest portal accepts a bank account or credit/debit card. Autopay is available through the customer portal. The kiosk accepts cash, check, or card but is not an online method.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The official Odessa billing and Paymentus pages show the available payment instruments and posting windows but do not publish the 2026 card percentage, minimum card charge, electronic-check fee, or wallet surcharge. Confirm any fee displayed at checkout before submitting payment.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Odessa Billing and Collection / Utilities Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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