Payment research · dataset 2026.08
Payment options for City of Odessa Billing and Collection / Utilities Department
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- Paymentus
- Phone payment number
- (432) 335-3204; callers press 1 for English or 6 for Spanish, then select account information and payment. The IVR accepts Visa, MasterCard, American Express, or personal-check payment using the customer and account numbers.
- Mail-in payment address
- City of Odessa Billing and Collection, 411 W. 8th Street, City Hall - 1st Floor, Odessa, TX 79761. The public billing page does not provide a separate remittance PO box, so customers mailing checks or money orders should verify the remittance address printed on the current bill or call (432) 335-3204 before mailing.
- In-person payment
- The primary counter is the City Hall Billing and Collection office at 411 W. 8th Street, Odessa, Texas 79761. Walk-up service is Monday-Friday 8:00 a.m.-4:30 p.m.; the drive-through is Monday-Friday 7:30 a.m.-4:30 p.m.; telephone support is Monday-Friday 8:00 a.m.-5:00 p.m. A payment kiosk on the south side of City Hall is open 24/7 and accepts cash, check, or card using the account number. The City Hall counter accepts cash, check, and card. The public page does not identify additional staffed payment centers or a separate drop-box address.
- Digital payment methods
- Paymentus shows Visa, Mastercard, American Express, Discover, electronic check, PayPal, PayPal Credit, and Venmo. Odessa's phone instructions specifically confirm Visa, MasterCard, American Express, and personal-check payment; the guest portal accepts a bank account or credit/debit card. Autopay is available through the customer portal. The kiosk accepts cash, check, or card but is not an online method.
Directory comparison
Payment-information visibility
| Measure | This provider | Texas | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 73% | 73% |
| Fee or no-fee amount disclosed | No | 25% | 15% |
| Payment fields documented | 6 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
6 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
75%
Details not confirmed in the reviewed public material
- Pay-by-text
- Online convenience fees
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Odessa Billing and Collection / Utilities Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- tdhca.texas.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.