Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Odessa Billing and Collection / Utilities Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The City does not describe a grace period that prevents a late fee. A 5% delinquent fee is added to an account unpaid 25 days after the billing date. The utility service agreement separately states that service may be terminated for failure to pay when due after ten days' notice, so customers should not treat the 25-day fee trigger as a guaranteed shutoff grace period.
- Late-fee rules
- Odessa adds a 5% fee to accounts that remain unpaid 25 days after the billing date. The payment page directs customers who need a payment plan to contact Billing and Collection at bcemail@odessa-tx.gov. The public pages do not state whether the 5% is calculated on the full balance, only current charges, or whether repeated delinquency creates an additional percentage; meter tampering and other service charges are governed separately by the City code and service agreement.
- Shut-off timeline
- The public materials do not publish a fixed calendar day for physical shutoff. The bill-payment page establishes the 5% fee trigger at 25 days after billing, while the utility service agreement says the City may terminate service for nonpayment when due after ten days' notice. The customer should treat the notice as the controlling warning period and pay or arrange a payment plan immediately; an exact disconnect work-order day, crew schedule, and same-day cutoff rule are not publicly specified.
- Warning and notice protocol
- The service agreement requires ten days' notice before termination for failure to pay. Odessa's billing page also directs customers to avoid late fees by paying online, by phone, kiosk, or in person and offers payment-plan contact through bcemail@odessa-tx.gov. The City does not publicly document a complete automated-call, SMS, colored-mailer, door-hanger, or multiple-notice sequence, so the exact legal notice format and delivery channel should be confirmed with Billing and Collection.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Reconnection costs
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Odessa Billing and Collection / Utilities Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- tdhca.texas.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.