Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Odessa Utilities - Water and Wastewater Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 25 days after billing date before the delinquent fee is added.
- Late-fee rules
- A 5% fee is added to accounts unpaid 25 days after the billing date. Odessa also offers payment plans through Billing and Collection; returned or tampered-payment consequences are handled under City utility rules.
- Shut-off timeline
- The reviewed public page identifies a 25-day delinquency-fee point but does not expose the exact calendar from fee assessment through physical disconnection.
- Warning and notice protocol
- The City’s Keep Water Flowing campaign directs customers to pay on time, and Billing and Collection offers payment plans. The reviewed public pages do not disclose the full mailed, phone, SMS, or door-notice cadence.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Reconnection costs
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Odessa Utilities - Water and Wastewater Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.