Alternative channels
Mail, text, and in-person payment instructions
Pay by text
Pearland’s WaterSmart portal supports leak alerts, high-use notifications, unplanned-use notifications, and custom threshold alerts delivered by email, text message, or phone call. The current City materials do not document a text-to-pay bill authorization keyword or SMS payment short code; customers should enroll in portal autopay/recurring credit card or use the automated phone system for payment, while treating text messages as usage-alert communications.
Mail-in address
City of Pearland Water Billing, P.O. Box 206022, Dallas, TX 75320-6022. Customers are instructed to allow enough USPS delivery time and include the account number/service information. The City posts payments daily on the day received, but bank bill-pay checks or uploaded bank files may arrive later than the bank debit confirmation.
Counters, drop boxes, and office hours
Water-bill payments are accepted at the City Hall Annex, 3523 Liberty Drive, Pearland, TX 77581, Monday through Friday from 8:00 a.m. to 5:00 p.m., excluding City holidays. A payment drop box is available at the South entrance near Shadybend Drive and Liberty Drive; the City warns that it is not responsible for lost or stolen drop-box payments. In-person instruments include cash, money order, check, and debit/credit card. Customers may also complete bank-draft enrollment at the office; bank draft is automatically withdrawn on the due date without a City fee.