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Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Pearland Water Billing & Collections
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The FY26 service form states that bills are due by the 24th calendar day after the bill date, with a next-business-day extension for weekends and City holidays. The late fee is assessed one day after the due date. After the delinquent notice is mailed, the customer generally has 15 days to pay the delinquent amount and late fee, unless an approved extension sets another date, before the City may disconnect.
- Late-fee rules
- Pearland assesses a 10% late fee on the outstanding balance after the bill’s due date. The current delinquency page says the late-fee event triggers an automated call, followed by mailed payment and termination notices. The City places a $60 residential shut-off/reconnect processing fee or $100 commercial fee on the disconnection list; a $100 after-hours processing fee can apply. The current City page also lists $100 for a broken meter lock, $200 for a pulled/tampered meter, and additional deposits after repeated disconnections.
- Shut-off timeline
- The current sequence is: bill due 24 days after the bill date; one day later the 10% late fee is assessed; an automated call advises that the fee was assessed; a mailed payment reminder and, where applicable, a termination notice are sent; one week before the scheduled shutoff another automated call warns of pending disconnection; the arrear account is disconnected 15 days after the termination notice is mailed, with the meter read, turned off, and locked; if no payment is made for seven days after disconnection, the account is closed. A payment-hearing request for a billing/consumption dispute must be received within 10 days of the notice.
- Warning and notice protocol
- Pearland uses a multi-stage notice process: courtesy reminders, an automated call after the late fee, a mailed payment reminder, a mailed termination notice identifying the prior unpaid bill, and a second automated call approximately one week before shutoff. The City’s online and e-bill systems support electronic notices, and its service form states that new customers receive eBilling only from October 1, 2025. Customers can request payment arrangements when the account is past due but still active; the after-hours crew cannot restore service cut off for nonpayment.
- Reconnection costs
- For a residential account on the disconnection list, the current City delinquency page specifies a $60 shut-off and reconnect processing fee, plus the full past-due amount and any required deposit. Commercial accounts are charged $100. After-hours processing adds $100, and service cannot be resumed through an online payment or check alone; the customer must contact Water Billing during working hours and satisfy the payment/turn-on conditions. A residential account disconnected twice within six months may require an additional $100 deposit; the commercial additional deposit is $200 on the current delinquency page.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Pearland Water Billing & Collections public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.