Notice and timing
How delinquency is handled
Grace period after the due date
The FY26 service form states that bills are due by the 24th calendar day after the bill date, with a next-business-day extension for weekends and City holidays. The late fee is assessed one day after the due date. After the delinquent notice is mailed, the customer generally has 15 days to pay the delinquent amount and late fee, unless an approved extension sets another date, before the City may disconnect.
Late-fee calculation
Pearland assesses a 10% late fee on the outstanding balance after the bill’s due date. The current delinquency page says the late-fee event triggers an automated call, followed by mailed payment and termination notices. The City places a $60 residential shut-off/reconnect processing fee or $100 commercial fee on the disconnection list; a $100 after-hours processing fee can apply. The current City page also lists $100 for a broken meter lock, $200 for a pulled/tampered meter, and additional deposits after repeated disconnections.
Disconnection timeline
The current sequence is: bill due 24 days after the bill date; one day later the 10% late fee is assessed; an automated call advises that the fee was assessed; a mailed payment reminder and, where applicable, a termination notice are sent; one week before the scheduled shutoff another automated call warns of pending disconnection; the arrear account is disconnected 15 days after the termination notice is mailed, with the meter read, turned off, and locked; if no payment is made for seven days after disconnection, the account is closed. A payment-hearing request for a billing/consumption dispute must be received within 10 days of the notice.