Payment channels

Pay City of Plainview Utility Billing / Accounting

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services; the City also references a WaterSmart usage account.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The current City page does not expose a dedicated payment IVR. Utility Billing is 806-296-1134.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No bill-payment-by-text keyword or enrollment workflow is published. WaterSmart provides usage access and alerts.

Mail-in address

A dedicated this detail was not publicly posted. The current Utility Billing page does not expose a remittance address.

Counters, drop boxes, and office hours

Utility Billing/Accounting is at City Hall, 202 W 5th Street, Plainview, TX 79072, Monday–Friday 8 a.m.–5:30 p.m.; phone 806-296-1134. The current indexed page does not detail drop-box location or desk instruments.

Accepted digital instruments

What you can use online

Tyler online utility payment and WaterSmart account access are available; the current City page does not enumerate card brands, ACH/e-check, or wallets. Automatic bill-payment bank authorization is available.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current official City payment page does not expose the hosted fee schedule.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Plainview Utility Billing / Accounting and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →