Payment channels

Pay City of Plano Customer and Utility Services - Water

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InvoiceCloud; new payment platform launched April 20, 2026.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

972-941-7105 for account/billing questions; 972-941-7000 main City routing.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Portal reminders are available, but no verified text-to-pay keyword was published.

Mail-in address

PO Box 861990, Plano, TX 75086.

Counters, drop boxes, and office hours

Plano Municipal Center, 1520 K Avenue, Plano, TX 75074, City hours Monday-Friday 8 a.m.-5 p.m.; account/billing customer service is staffed 8:30 a.m.-4 p.m. The reviewed page did not list every payment instrument/drop box.

Accepted digital instruments

What you can use online

InvoiceCloud customer portal supports one-time payment, stored payment method, and AutoPay; current card/ACH choices follow checkout.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. Current method-specific fee was not exposed.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Plano Customer and Utility Services - Water and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →