Payment channels

Pay City of Richardson Water Customer Service / Water Utility

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as City of Richardson Discovery utility-billing portal (the public City pages do not identify a separate payment-gateway vendor). Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. For an automated IVR; the City publishes live phone payment through Water Customer Service at (972) 744-4120 during normal workdays, 8am-5pm. After-hours, weekends, and holidays use (972) 744-4111 extension 7 for urgent water-response matters, not routine bill payment.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. Richardson offers electronic billing and an emergency notification system capable of phone, text, and email alerts, but the current water-payment pages do not publish a text-to-pay short code, keyword, or SMS payment enrollment procedure.

Mail-in address

City of Richardson, P.O. Box 831907, Richardson, TX 75083-1907. The Water Customer Service office itself is at 2360 Campbell Creek Blvd. Suite 550, Richardson TX 75082, with a separate general City mailing address of P.O. Box 830309.

Counters, drop boxes, and office hours

Water Customer Service is temporarily located at the City Hall Annex, 2360 Campbell Creek Blvd. Suite 550, Richardson TX 75082, Monday-Friday 8am-5pm. The City accepts American Express, Discover, MasterCard, and Visa for phone/online/card transactions; cash and checks are accepted in person for deposits and applicable account transactions. The current payment page states that drive-through service is temporarily unavailable and the night depository is closed because of the City Hall fire. Customers should bring both portions of the bill to the Customer Service counter; no current staffed third-party payment locations are listed.

Accepted digital instruments

What you can use online

The City accepts American Express, Discover, MasterCard, and Visa for online account payments and live phone payments. It also provides no-cost automatic bank drafting from a checking account and recurring credit-card payment, plus paperless e-billing. Cash and checks are accepted in person for service deposits and account applications; the current public payment page does not list Apple Pay, Google Pay, PayPal, or eCheck as separate supported methods.

2026 transaction pricing

Convenience fees

No additional cost is published for automatic bank drafting or recurring payments. The City does not state a separate 2026 online card convenience fee on the current Pay Your Bill page; confirm any checkout disclosure in the Discovery portal before submission.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Richardson Water Customer Service / Water Utility and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →