Municipal Department
City of Round Rock Utility Billing - Water and Wastewater
Serving Round Rock and connected Municipal Utility District customers
Population served
130,662
State system code
FIPS 48
Billing frequency
Monthly; bills are mailed once per month across four geographic billing zones. Due dates are generally the 3rd, 10th, 17th, or 24th of the month depending on zone.
Provider briefing
How this utility’s billing works
City of Round Rock Utility Billing - Water and Wastewater operates as a municipal department serving Round Rock and connected Municipal Utility District customers. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Monthly base fee plus increasing-block volume pricing. Effective November 1, 2026, residential water uses $19.12 base plus $2.57 per 1,000 gallons for 0-10,000 gallons, with higher tiers at $3.86, $5.14, $7.71, and $9.11. Wastewater adds a $14.91 base and $3.21 per 1,000 gallons; garbage, recycling, and stormwater are billed with the utility account.. Bills are generated monthly; bills are mailed once per month across four geographic billing zones. due dates are generally the 3rd, 10th, 17th, or 24th of the month depending on zone., and a typical residential cost reference is Approximately $73.00 for a 5,000-gallon monthly water, wastewater, and stormwater bill before garbage/recycling: $19.12 water base + $12.85 water usage + $14.91 sewer base + $16.05 sewer usage + $6.75 residential stormwater. The full city utility bill also includes $24.69 garbage/recycling under the current published schedule.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Round Rock bills residential wastewater as a $14.91 monthly base fee plus $3.21 per 1,000 gallons of water usage under the published residential schedule. The reviewed page does not state a winter-average method; usage is tied to the billed monthly water consumption.
Meter and infrastructure notes
Round Rock’s MyMeter portal provides hourly, daily, and monthly water-consumption graphs and continuous-use alerts, indicating smart/remote meter data for portal customers. The reviewed page does not identify a single hardware model or transmission schedule.
Emergency water support
Report a leak or water emergency
A dedicated this detail was not publicly posted. The reviewed payment page publishes Utility Billing at (512) 218-5460 but does not expose a distinct 24/7 leak hotline. Customers should use the City’s official utility contact route for water emergencies.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Round Rock and connected Municipal Utility District customers
City of Round Rock Utility Billing - Water and Wastewater is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.