Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of San Angelo Water Utilities - Water Customer Service
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 25 days after the billing date; the City code states that a water utility bill unpaid within 25 days is delinquent.
- Late-fee rules
- A 15% late fee is added to the total new charges for the month of delinquency. A customer whose service was discontinued must pay the accrued bill including the late charge plus a $30.00 reconnect charge; returned-check charges may also apply.
- Shut-off timeline
- The reviewed code establishes delinquency after 25 days from billing and requires the delinquent balance, late charge and $30.00 reconnection charge before reactivation, but it does not state an exact day after delinquency when physical shutoff occurs.
- Warning and notice protocol
- The reviewed public code and billing pages do not expose a complete phone, text, mailed-notice or door-hanger sequence before termination. Customers should contact Water Customer Service at 325-657-4323 promptly when a past-due notice appears.
- Reconnection costs
- The code states $30.00 to reconnect water after delinquency, in addition to the accrued bill and late charge. Separately, the City charges a $20.00 regular-hours activation fee and an additional $50.00 after-hours charge for connections; after-hours reconnection may therefore involve the applicable service category rather than a single universal amount.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of San Angelo Water Utilities - Water Customer Service public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.