Independent directory · evidence, sources, and research gaps shown
US Water Bill PayIndependent U.S. utility directory
Search
← Utility research profile

Delinquency research · dataset 2026.08

Shut-off and delinquency information for City of San Marcos SMTX Utilities / Utility Customer Service Division

Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.

Provider-specific findings

Delinquency research for this provider

The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.

Grace period
No separate grace period applies after the printed due date: San Marcos assesses a late penalty when payment is received after the due date. The published cycle table gives the exact disconnection date, generally 11 days after the due date for cycles 1-3 and 10 days after the due date for cycle 4, subject to weekend/holiday movement. Payment-extension requests must arrive no later than one day before the account's listed disconnection date.
Late-fee rules
Payments received after the billing-statement due date are assessed a late penalty of 5% of the current balance. The City also lists a $30 NSF check charge. Late penalties continue to apply unless a qualifying arrangement or City-approved assistance addresses them; the payment-assistance page warns that an extended arrangement does not automatically erase a missed due-date penalty.
Shut-off timeline
San Marcos publishes a fixed cycle timeline. Cycle 1: bill on the 16th, due the 3rd of the next month, disconnection on the 14th. Cycle 2: bill on the 24th, due the 11th of the next month, disconnection on the 21st. Cycle 3: bill on the 1st, due the 18th, disconnection on the 28th. Cycle 4: bill on the 8th, due the 25th, disconnection on the 4th of the next month. If due or disconnection falls on a weekend or holiday, it moves forward to the next business day. Payment-extension requests must be received at least one day before disconnection.
Warning and notice protocol
San Marcos communicates the billing, due, and disconnection dates on each statement and makes the dates available by cycle on its website. Customers may email utility_billing@sanmarcostx.gov, call (512) 393-8383, or visit 1040 Highway 123 to request an extended payment arrangement no later than one day before disconnection. The public protocol does not specify automated call/text sequences, colored mailers, door hangers, or a separate final-warning notice, so customers should treat the printed cycle dates as controlling.
Reconnection costs
The published water/wastewater fee schedule lists a $40 reconnect fee after nonpayment and a $170 after-hours reconnect charge; after-hours is treated as service after 5 p.m. Central Daylight Time. A customer-requested non-emergency disconnect/reconnect or trip can carry an $80 customer-trip fee, which is distinct from delinquency restoration. The $110 new-customer account fee and $50 residential new-service meter fee are separate connection charges.

Documentation context

5 of 5 fields found

This is a record-completeness measure, not a customer-protection grade.

Texas

53%

records with any shut-off detail

National

34%

records with any shut-off detail

See the nationwide customer-protection analysis →

Research record

Broad public detail found

5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

100%

Primary verification routes

Read the methodology →Report a correction →