Payment channels

Pay City of Seguin Utility Billing / Water and Wastewater Utilities

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services / City Hub Customer Portal. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

The City says card payments may be made by phone through Utility Billing at 830-401-2460. It does not publish a separate automated IVR number; customers should call that office rather than assume the portal's quick-pay workflow is an unattended IVR.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The service application allows customers to select phone or text bill notifications, but the reviewed current City pages do not publish a text-to-pay keyword, short code, enrollment command, or payment-by-text workflow. Text notification preference should not be treated as text payment authorization.

Mail-in address

P.O. Box 591, Seguin, TX 78156.

Counters, drop boxes, and office hours

City Hall Utility Billing is at 205 N River Street, Seguin, TX 78155, with office hours Monday through Friday, 8:00 a.m. to 5:00 p.m.; new service applications are not accepted after 4:30 p.m. Customers may pay inside City Hall, at the drive-through, or in the drive-up/night drop box in the public parking lot on N River between Mountain and Walnut Streets. The City accepts cash, check, money order, and Visa, Mastercard, or Discover. A $30 returned-check or returned-bank-draft fee applies. Confirm same-day cutoff-payment instructions with 830-401-2460 because the portal warns that online payments do not alert billing automatically after the final due date.

Accepted digital instruments

What you can use online

Visa, Mastercard, and Discover credit/debit cards; bank drafting from a checking account; and online or telephone payment through the Tyler City Hub. The City application and payment page do not document Apple Pay, Google Pay, or other wallet instruments.

2026 transaction pricing

Convenience fees

A 2% fee is added to credit/debit-card payments made online, by phone, or in person. The City does not publish a separate bank-draft/e-check convenience fee; returned checks or bank drafts incur $30.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Seguin Utility Billing / Water and Wastewater Utilities and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →