Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Seguin Utility Billing / Water and Wastewater Utilities
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Seguin publishes a final payment date on the bill but does not state one universal current day count on the reviewed public pages. Texas law information on the City's account page permits an eligible residential customer age 60 or older, or a qualifying disabled customer, to request a penalty-free delay through the 25th day after the bill's issue date; the customer must apply in person with identification and meet the stated requirements.
- Late-fee rules
- The City does not publish a general current percentage or flat late-fee calculation on the payment page. If the final payment date passes, the account appears on the cutoff list and a $20 water administrative fee is applied. Other penalties or deposits may be assessed according to account status; a $30 fee applies to returned checks or bank drafts.
- Shut-off timeline
- The printed bill's final payment date controls. After that date, the account can be placed on the cutoff list and charged the $20 water administrative fee. The City instructs customers with past-due accounts to call 830-401-2460 for arrangements; the public page does not publish a fixed number of days from cutoff-list placement to physical shutoff. Payment received before 2:00 p.m. is scheduled for reconnection the next business day, while a same-day after-hours water connection carries the separate $40 after-hours connection charge.
- Warning and notice protocol
- The current City page says that past-due customers should contact Utility Billing to make payment arrangements and that online payments after the final due date do not automatically alert billing, which can result in disconnection. The reviewed materials do not identify a fixed sequence of mailed notices, automated calls, texts, colored cards, door hangers, or statutory notice intervals; those details are not publicly documented unless supplied by Utility Billing.
- Reconnection costs
- The City's published connection schedule lists $25 for all water connections and an additional $40 for after-hours water connections, defined as transactions after 2:00 p.m. on weekdays; the after-hours amount must be paid in advance and is in addition to the regular charge. For nonpayment, payment received before 2:00 p.m. is scheduled for reconnection the next business day. The City does not publish a separate delinquency-specific weekend or overnight reconnection price.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Seguin Utility Billing / Water and Wastewater Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX0940001) ↗
Search the federal drinking-water database using public water system ID TX0940001.