Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Texas City Utility Billing Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Approximately 30 days from billing without penalty; the day after the stated due date triggers the current-bill penalty.
- Late-fee rules
- A 10% penalty is added to the current bill on the day after the due date. NSF checks/bank drafts incur a $25 service charge, and additional service charges can apply when a disconnection order is issued.
- Shut-off timeline
- On the fourth day after the original bill date stated on the bill, unpaid service is scheduled for disconnection and a $25 service fee is added; the City requires all past-due amounts and fees for resumption.
- Warning and notice protocol
- The disconnect date is printed on the bill. For NSF accounts, the department may contact the customer by phone or door hanger; if payment is not made by the third day of notice, another $25 disconnection service order is issued.
- Reconnection costs
- A $25 disconnection/service charge is added; the reviewed page does not publish a separate regular-hours versus after-hours restoration price.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Texas
53%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Texas City Utility Billing Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (TX0840008) ↗
Search the federal drinking-water database using public water system ID TX0840008.