Payment channels

Pay City of Uvalde Utility Billing Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

No separate IVR number is published in the current portal. Utility Billing is 830-278-6616, Monday through Friday 8 a.m.–4:30 p.m.; the current portal provides quick pay and account login.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No current text-to-pay keyword or enrollment workflow is published.

Mail-in address

A dedicated this detail was not publicly posted. The current Tyler portal does not expose a remittance address in its accessible text. Confirm the current bill or call Utility Billing.

Counters, drop boxes, and office hours

The current portal identifies the Utility Billing office at 101 E. Main Street, Uvalde, TX 78801, with office hours Monday–Friday 8 a.m.–4:30 p.m. The reviewed current portal text does not detail a drop box, drive-through, or accepted desk instruments.

Accepted digital instruments

What you can use online

The portal offers quick pay and account payment, but the current accessible text does not enumerate card brands, ACH/e-check, or mobile wallets.

2026 transaction pricing

Convenience fees

The Uvalde ordinance states a $0.75 per-transaction fee for online utility payments.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Uvalde Utility Billing Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →