City of Victoria Utility Billing Office
Victoria
Population reference
Approximately 66,500 residents in the City of Victoria (U.S. Census Bureau July 1, 2025 estimate); the City budget reports approximately 23,440 water customers and 22,121 sewer customers in its most recently published utility operating data.
Billing detail
Partial public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. The City bills water, sewer, and garbage through the Utility Billing Office; the published sewer ordinance and current customer materials describe monthly charges and a recurring monthly bill.
- Rate structure
- Increasing block tiers with meter-size base charges. The current City code rate schedule lists a 3/4-inch residential water base charge of $18.21 with the first 2,000 gallons included, then $2.50 per 1,000 gallons for 3,000–10,000 gallons, $2.55 per 1,000 gallons for 11,000–25,000 gallons, and $2.75 per 1,000 gallons above 25,000 gallons. Customers outside the territorial limits pay 1.5 times the listed water service charge. A drought-contingency conservation rate can multiply applicable consumption charges by 2.0 for approved new-planting or swimming-pool initial-fill exceptions.
- Residential cost reference
- Using the published 3/4-inch base rates, a typical 5,000–7,000-gallon home has a water charge of approximately $25.71–$30.71 before sewer, garbage, and any other charges. A normal residential sewer bill adds a $22.68 base and a winter-average-based consumption component; therefore a reasonable water-plus-sewer subtotal is approximately $48–$65 per month before garbage, depending on the customer’s winter average and the precise monthly consumption. The City’s FY2026 public budget materials show $18.21 water and $22.68 sewer as the minimum residential service charges; those figures exclude usage and solid-waste charges.
- Wastewater and sewer calculation
- Victoria recalculates a residential Sewer Winter Average each year from the customer’s metered water consumption on the last complete December, January, and February billing period. The current code describes averaging those three monthly readings, deducting the 2,000 gallons included in the sewer base, multiplying the adjusted average by 90 percent to create the net billing average, and applying the sewer consumption tier schedule. For the 3/4-inch residential meter, the sewer base is $22.68; the published sewer variable rates are $2.25 per 1,000 gallons for 3,000–10,000 gallons, $2.50 for 11,000–25,000, and $3.15 above 25,000. The new average takes effect in April and remains for one year; yard-meter use does not affect the residential sewer average. Repair documents for a leak during the prior 90 days may be submitted by May 30 for a possible adjustment, and the Utility Billing Office may require post-repair usage to decrease before granting it.
- Meter reading
- Victoria operates the WaterWise digital metering portal at https://my-vict.sensus-analytics.com/. City materials say customer meters upload usage several times per day, allowing day-to-day and month-to-month comparisons, custom leak/high-use alerts, and waste detection. The City began a residential meter replacement program with Aqua-Metrics in 2024, while the WaterWise analytics portal identifies the Sensus platform; the public pages do not state that every account has already been converted to a single AMI model or publish a fixed read-day calendar. Bills are issued monthly, and the Utility Billing Office remains responsible for meter-reading questions and service calls.
Context, not a score
How documentation coverage compares
This profile
71%
overview fields with research notes
Texas
68%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Partial public detail found
5 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
71%
Details not confirmed in the reviewed public material
- New-account deposit
- Activation or transfer fee
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Victoria Utility Billing Office public website ↗
Provider-controlled destination used to confirm current customer instructions.
- my-vict.sensus-analytics.com reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.