Payment channels

Pay City of Waco MyWaco Central - Water and Wastewater

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as MyWaco Account/Engage portal; the City directs customers to mywacoaccount.com.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. Customer Engagement is 254-299-2489. The reviewed official pages do not expose a separate automated payment number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

The MyWaco portal supports notification preferences and leak alerts, but the reviewed pages do not publish a text-to-pay keyword or enrollment sequence.

Mail-in address

City of Waco, P.O. Box 2570, 300 Austin Avenue, Waco, TX 76702; customers should verify the payment stub address for the utility account.

Counters, drop boxes, and office hours

My Waco Central drive-through, 425 Franklin Avenue, Waco, TX 76701, Monday-Friday 7:30 a.m.-5:30 p.m. The reviewed page does not enumerate all counter instruments.

Accepted digital instruments

What you can use online

MyWaco Account online bill payment, autopay, usage reports, and leak alerts are verified; the reviewed page does not enumerate card brands, ACH/e-check, or wallets.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. No current online fee was exposed.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Waco MyWaco Central - Water and Wastewater and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →